Customer Service Rep I Job at Westinghouse Electric Company, Houston, TX

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  • Westinghouse Electric Company
  • Houston, TX

Job Description

Please Note: **No Third-Party or C2C Firms**

*Must be able to work in the United States without sponsorship*

We are searching for Customer Service Rep I on behalf of our client. This is a 3-month contract assignment. (W-2)

Location: , Houston TX 77002

3-month contract assignment. (W-2)

Pay rate: 26.00/hr.

Job Duties & Responsibilities

Customer Engagement & Sales

  • Initiates customer interest for new residential solar systems
  • Handle inbound inquiries regarding solar systems from prospective and existing residential customers
  • Qualify leads and guide customers through the initial steps of the solar sales process
  • Identify customer needs and educate them on product benefits including rooftop solar systems, battery storage
  • Explains billing and customer service-related residential customer inquiries
  • Conduct outbound follow-up calls to warm leads and prior inquiries to drive conversion rates

Scheduling & Coordination

  • Schedule on-site or virtual solar consultations, site assessments, and installation appointments.
  • Coordinate with field technicians, solar consultants, and project management teams to ensure seamless customer handoffs and timely execution.
  • Monitor scheduling queue and optimize appointment slots based on geographic routing and technician availability.
  • Provide updates to Sales and Product teams

EOE of Minorities / Females / Vets / Disability.

FL: Job # 18064

Job Tags

Contract work,

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