Job Description

San Vicente Clubs Overview:

San Vicente Clubs is a prestigious private members-only club with the original club located in West Hollywood, California. Since its 2018 opening, SVB has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members. Building on the success of the original West Hollywood location, San Vicente Clubs expanded to Santa Monica and New York City.

Primary Purpose of the SVWV Membership Manager:

As the Membership Manager at SVWV, you will play a vital role in the exceptional experience of existing and potential members. Your primary responsibility will be to drive membership growth, while maintaining strong relationships with current members to ensure their continued engagement and satisfaction. You will collaborate closely with the management team to uphold the exclusive and luxury brand image of SVB.

Responsibilities:

Membership Acquisition and Growth:

• Execute strategies to attract new members to the club.
• Discretely and effectively encourage members to complete the nomination process.
• Attend programming events and engage with prospective members to showcase the unique offerings of the club.
• Communicate with members and their guests and showcase the club by offering tours and explaining the benefits of membership.

Membership Application and Approval Process:

• Collaborate with the membership committee to present and review membership applications for approval.
• Maintain strict confidentiality and discretion in handling sensitive membership information.

Member Relations and Engagement:

• Maintain a presence at the club entrance during lunch and dinner hours; engage with members and their guests. Assist the front desk as needed.
• Build and maintain strong relationships with current members, anticipating their needs, and ensuring a high level of satisfaction.
• Act as the main point of contact for members, addressing their inquiries, concerns, and feedback promptly and professionally.
• Strategize, plan, and create programming events, perks, gatherings, and activities to enhance member engagement and foster a sense of community.

Collaborative Coordination:

• Work closely with other departments, including marketing, events, and operations, to ensure seamless integration of membership initiatives.
• Collaborate with the Finance team to manage membership dues, payments, and billing processes efficiently.
• Assist in maintaining an effective member communication strategy to keep members informed about club news, events, and updates. (Newsletters, Member Take Overs, Screenings)
• Implement continuous training initiatives for staff, reinforcing the club’s ethos of exceptional service.
• Foster a culture of service excellence among staff members, encouraging a member-centric approach in all interactions.
• Consistently providing training/key details of members and specifics of who’s who in the club

Membership Reporting and Analysis:

• Generate and review regular reports on membership data, trends, and growth metrics for presentation to the management team.
• Utilize data-driven insights to optimize membership strategies and outreach efforts.
• Collaborate with Membership Accounting Manager to ensure the accuracy of the membership database, ensuring all member information is up to date via Operations (People vine, 7Rooms)

Qualifications:

• Bachelor's degree in Marketing, Business Administration, Hospitality Management, or a related field.
• Proven experience in membership management, customer relations, or a similar role within a luxury club, high-end hotel, or exclusive community.
• Demonstrated success in luxury retail or luxury hospitality sales
• Exceptional communication, interpersonal, and networking skills.
• Ability to maintain a high level of discretion and confidentiality in handling sensitive member information.
• Proficiency in using membership management software and CRM systems.
• Strong analytical skills to interpret data and make informed decisions.
• An enthusiastic and proactive approach to building relationships and delivering exceptional member experiences.
• A passion for luxury hospitality and an understanding of the exclusive membership culture.

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