Job Description

Position: Customer Service Representative

Location: South Charleston, WV- Onsite – 5 days per week

Duration: Full Time/ Permanent

Job Description:

Shift Timing will be between 8am to 8pm EST with flexible shifts hours.

JOB SUMMARY

• The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience.
• This role will combine elements of customer service and sales.
• Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

ESSENTIAL FUNCTIONS

• Promoting and/saving products and services
• Providing an excellent customer experience via phone
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Active listening skills
• Ability to follow tactical call flows to optimize the customer experience.

MINIMUM REQUIREMENTS

• Outstanding Customer Service skills.
• Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
• Basic math skills, data entry skills, and sales aptitude
• Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
• Ability to multitask in a fast-paced environment.

PREFERENCES

• 1 yr contact center and 1 yr retention experience are preferred
• High school diploma or the equivalent

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